PRIVACY POLICY

  1. Privacy commitment

Little Wander Ltd is committed to protecting your privacy.  We will use the information that we collect about you in accordance with, the Privacy and Electronic Communications Regulations 2003, the Data Protection Act 1998 (DPA) and any replacement laws, and, from May 2018, the General Data Protection Regulation (GDPR).

Who we are

Little Wander Ltd are a comedy promotions company based in Wales. We are predominantly known for running Machynlleth Comedy Festival but also run comedy gigs, programme UK tour shows, programme comedy for Green Man Festival and Manchester International Festival and from October 2018 run a new festival in Aberystwyth. We also produce radio programmes.

Little Wander Ltd is a company limited by guarantee registered in England and Wales, number 07468194.

Please read this Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so please check it periodically. This update is current as from May 2018.

If you have any queries regarding this policy please get in touch, our contact details are:

Address: Little Wander Ltd, 2 Dan yr Orsaf, Station Road, Talybont-on-Usk, Powys LD37JH

E-mail: henry@littlewander.co.uk

Website: www.littlewander.co.uk

Data Protection Officer: Henry Widdicombe, Director, Little Wander Ltd

We are members of ICO, and you have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk should you feel that a data breach has occurred.

  1. Personal Information

Across our operations the personal information that we collect can include:

 

Names and title.

Contact details including postal address, e-mail, phone numbers and links to social media accounts

Transaction history (we never store your card number)

Access requirements (for example if you require wheelchair access, audio description, BSL interpretation, or any other access requirement) and whether you have a disability defined by the Equality Act 2010

Welsh language preferences

Details of visits to our website including traffic data, location data, operating system, browser usage, and the resources that you access

Image and likeness (as captured in photographs and videos we use for promotional purposes (note: we may seek specific consent for prominent or impactful uses, but typically not for group shots, background inclusion or internal use))

Other background personal information you provide to us (for example when you apply for a job, tell us your story, provide a reason for making a donation or correspond with us)

If you work or volunteer for our events we may also process your personal data (including sensitive personal data) where:

It is necessary for medical purposes (for example, in a medical emergency)

It is necessary to protect your or another person’s vital interests

We will also ask for your consent to provide you with information about products and services and fundraising activities which may be of interest to you (apart from where it is appropriate for us to rely on our legitimate interests to do so).

The details which you provide about yourself and any information which identifies you (as detailed above) may be retained by us if either you provide this information when you directly engage with Little Wander Ltd, such as when you buy a ticket, sign up to one of our events, subscribe to an e-mail list, update your preferences on our website, apply for a job or volunteer position or correspond with us.  We also keep your details through the use of cookies on our website.

Personal Information will be held on our system and used for operational purposes such as the processing of bookings and orders in connection with our on-line ticket services and for mailing list subscriptions.  We keep a record of the e-mails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as buying a ticket.

In order to process a transaction, your Personal Information and card details may be passed to third party service providers. Card details will only be used for the purpose of handling an individual transaction.

The Personal Information you supply to us when you opt in to marketing communications will be used by Little Wander Ltd to keep you up-to-date with events and activities organised by, and news and information from Little Wander Ltd and where relevant our sponsors.

Each e-mail we send you offers you the opportunity to unsubscribe from these preferences, or you can ask us to do this by e-mailing henry@littlewander.co.uk

  1. Giving you control

We may tell you about events, productions, priority booking and information about performance sites and occasionally may include information in these communications from partner organisations or organisations who support us.  You can opt out from these communications at any time at the bottom of every email we send.

If you have opted out of these communications, we may still get in touch with you.  For example, we may e-mail you to give you important information about the events you have booked or to tell you about any changes.

You have the right to obtain from us an electronic or paper copy of all Personal Information concerning yourself, or to speak to a Little Wander Ltd representative on any matter, by e-mailing henry@littlewander.co.uk or writing to Little Wander Ltd, 2 Dan yr Orsaf, Station Road, Talybont-on-Usk, Powys LD37JH.

If you would like to revise the information provided to us at any time, or feel what we currently have on record is incorrect, you may update the information by emailing the address above.

If you decide not to use our services any further or to instruct us to cease using your Personal Information as contemplated in this Policy, and notify us either in writing or by email as mentioned above, we shall destroy any retained Personal Information.

From time to time we may ask you for further information in order to update our records or for particular purposes. We will always tell you how we will use any further information received from you.

  1. Cookies

In order to make our website simpler to use and improve our service, we sometimes place small amounts of information on your computer.  These are known as ‘cookies’ and they are used by most major websites.

Cookies are used to remember settings so you don’t have to change them again every time you load a web page.  They recognise that you are logged in to an area of the website so you don’t have to keep re-entering your username and password.  They also measure how you use the website so we can continue to improve it.

  1. Social Media

We use social media to broadcast messages and updates about events and news, including our online Community.  On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests.

Depending on your settings and the privacy policies used by social media and messaging services like Facebook, Twitter or Instagram, we may receive non-personally identifying demographic or analytical information from these services that enables us to better understand the reach and effectiveness of our advertising.

  1. Third Parties

We may need to disclose your details:

If we run an event in partnership with another named organisation so that they can help us run the event

In order to comply with any legal obligation to do so.  This includes the police and other crime protection and detection agencies or regulatory bodies

To our legal advisors

For the purposes of regulatory or inspection compliance.

To funding bodies, particularly Welsh Government and Arts Council of Wales, who may use anonymised personal information.

Data processing services acting in accordance with our instructions, and subject to confidentiality obligations.

When someone visits any of our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in an anonymous way which does not identify anyone individually.  We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be open about this.  We will make it clear when we collect personal information and will explain what we intend to do with it.

We gather statistics around e-mail opening and clicks using industry standard technologies, currently our provider is Mailchimp, to help us monitor and improve our e-newsletter.

We do not sell personal details to third parties for any purpose nor will we share your personal data from 25th May 2018 with any other organisations or promoters that have not been named in our privacy policy for their own marketing communications.

 

  1. How we keep your details safe and secure

5.1 Your personal data will be held and processed on Little Wander Ltd’s systems or systems managed by suppliers on behalf of Little Wander.

5.2 We always seek to hold your data securely.  Access to customer information is strictly controlled.  Certain data, for example sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.

5.3 Little Wander Ltd currently use Ticketsolve to sell tickets – when you purchase tickets from us or make a donation, the information you provide is stored on Ticketsolve who have their own data protection procedures in place. In turn financial information is managed by Worldpay. We only have access to personal information, and all card details provided to Worldpay are not held by us. We would only use this specific personal information should we need to contact you about a show that you have booked for, and providing anonymised data with regards to geographical location of ticket holders.

5.4 As part of the services offered to you through any of Little Wander Ltd’s websites, the personal information you provide may be transferred to countries outside of the European Economic Area (EEA).  By way of example, this may happen if any of the computer servers used to host our website are located in a country outside of the EEA. If Little Wander Ltd transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outline in the privacy policy.

Little Wander Ltd may transfer your data to the USA, to organisations such as Facebook, Google or Mailchimp.  Where this is the case we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information.  More details on this certification can be found as www.privacyshield.gov/welcome

Our website uses Google Analytics, a web analytics service provided by Google Inc (‘Google’).  Google Analytics uses ‘cookies’ (see above section) and JavaScript code to help analyse use activity on websites.  The information generated about your use of the website (including your anonymous IP address) will be transmitted to and stored on Google servers in the United States.

Google will use this information to produce user friendly activity reports for our website.  Google may also transfer this information to third parties where required to do so by law, or where such third parties (see above section) process the information on Google’s behalf.

Google will not associate your IP address with any other data previously held.  You may refuse the use of cookies by selecting the appropriate settings on your browser.  Please note that if cookies are disabled, you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

  1. How long we will keep your information

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy policy and to fulfil our legal obligations.  We will not keep more information than we need. The retention period will vary according to the purpose.  We will continue to use this data for analysis for a further seven years, but will remove it after this point in time. Some information may be retained indefinitely for historical, statistical or research purposes. However, you have the right to require us to erase personal data.

  1. Log files

8.1 Every time someone visits our web site a log file is generated on our server.

8.2 The log file records the time and date of your visit, the files that were requested, your IP (Internet Protocol) address, the referrer URL (if provided) and the browser version. We collect this information to help us diagnose problems and administer our systems and to audit the geographical make-up of users and how they have arrived at our site; that is, from what other sites have visitors arrived – this information being obtained from the referrer URL.

8.3 We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information. However, we can and will attempt to use IP addresses to identify a user when we feel it is necessary to enforce compliance with our terms and conditions, or to protect our services and other users.

  1. Use and disclosure of Personal Information

9.1 If you contact us we reserve the right to keep a record of that correspondence and incorporate the information it contains into our database.

9.2 If we are required by law or requested by the police or a regulatory or government authority investigating potentially illegal activities to provide information concerning your activities whilst using the network we shall do so. We may also disclose Personal Information to appropriate third parties to assist in anti-fraud checks and investigations.

  1. Surveys and Promotions

From time to time we conduct surveys (such as SurveyMonkey (USA), whose data handling satisfies the provision of GDPR) and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information, which might be required. We may also ask you whether you would like to receive promotional emails and mailings from us about our other products or services. Again, you are under no obligation to accept such information.

  1. Users Under 18

If you are under 18, please ensure that you obtain your parent/guardian’s consent beforehand whenever you provide Personal Information to the website. Users without such consent are not allowed to provide us with Personal Information.

  1. Your Rights

Under the DPA you have the following rights:

To obtain access to, and copies of, the personal data that we hold about you

To require that we cease processing your personal data if the processing is causing you damage or distress

To require us not to send you marketing communications

The following additional rights will come in to effect from 25th May 2018 on the implementation of the new GDPR:

To require us to correct the personal data we hold about you if it is incorrect

To require us to erase your personal data

To require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal)

To receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller

To object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.